FCA Authorised · FRN 833181 · No Win No Fee
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Mis-sold Car Finance & PCP

Important update — Motor Finance claims

The latest update from the FCA, as of 6 June 2026, is that the FCA’s proposed scheme for car finance compensation has been legally challenged. Therefore, payouts that were supposed to begin this year will be delayed until the challenge is resolved.

Until we have further clarity on the issue, we will not be processing any new car finance compensation complaints until further notice.

For more information and updates regarding the car finance redress scheme, and how to complain yourself, please visit fca.org.uk/consumers/car-finance-complaints.

We are closely monitoring the situation and will update this page as soon as more information becomes available.

Background — about mis-sold car finance & PCP

The information below is provided for background only while the redress scheme is paused.

The FCA has estimated that a significant proportion of car finance agreements made since 2007 may have been unfair. Mis-selling could arise where a buyer did not receive the complete information needed to judge whether their agreement offered fair value — for example where the salesperson or broker:

Commissions were widespread across UK car finance deals. Where broker or agent commissions exceeded 35% of the total cost of credit and 10% of the loan value, the FCA has indicated that compensation plus interest may be due once the position is resolved.

Consumer Savings Network is a claims management company. You do not need to use a claims management company to make a complaint, and if your complaint is not successful you can refer it to the Financial Ombudsman Service for free. You can also complain directly yourself, free of charge — see the FCA guidance linked above.

Why Consumer Savings Network?

Three reasons clients choose CSN.

i.

No Win No Fee

You only pay if we win. There are no upfront costs and no obligation to proceed — we carry the cost of building your case.

ii.

Experienced

Trading since 2014, we have successfully pursued thousands of mis-sold pension, investment, FSAVC and car-finance claims for our clients.

iii.

Professional

FCA authorised and regulated, FRN 833181. Every claim is overseen by our lead assessors — you will always know who is handling your case.

Behind the Practice

Meet the experts.

The CSN team has secured over £30M in financial compensation for misadvised clients. Every case is overseen personally — you'll know who's working on your claim.

Ron Amoore, Founder and Managing Director of CSN

Ron Amoore

Founder · Managing Director

Ron has worked as a Director in the financial claims industry for 15 years, and his leadership has helped secure over £30M in financial compensation for clients mis-advised on financial products. A former NASDAQ and DOW Jones equities trader, he brings deep insight into market volatility and the risks associated with equity-based investments — and a real passion for stopping bad advice from costing people their retirement.

BA · UC Berkeley
Roy Gwinneth, Lead Mis-Sold Pensions Assessor at CSN

Roy Gwinneth

Lead Mis-Sold Pensions Assessor

Roy has over 30 years of experience as a Financial Pension & Investments Adviser for two major UK banks, and has acted as an adviser to high-net-worth clients throughout his career. He knows when a pension has been suitably advised — and when it hasn't. His expertise in pensions assessment is what makes the difference on complex cases.

FPCCmapQualified IFA
The CSN Promise

What you can expect from us.

i.

No Paperwork,
No Problem

Over the years, documents can get lost or destroyed. All we need are a few basic details like the name of the Bank or IFA who provided the advice and we'll find out the rest. We do the research for you, so you can just relax.

ii.

No Up Front
Costs

Only pay if we win. This payment structure removes upfront costs and encourages us to work harder for your success. It's a win-win situation for you and Consumer Savings Network.

iii.

High Success
Rate

High overall success rate for compensation claims made for our clients on cases where the claim is valid and the client's statement of truth is accurate.

Client Words

Happy customers.

★ ★ ★ ★ ★

The excellent service I received was far better than the 5 star experience I could mark. A special mention must go to Ron Amoore whose detailed information and follow up phone calls gave me all the satisfaction I needed that I was in safe hands. First class service from a first class company — Consumer Savings Network gets a 10 — 10 from me and I would gladly advise anyone to use this company. From a fully satisfied customer.

Mrs H Clark
Trustpilot

My husband and I came across Consumer Savings Network purely by chance. Over the last two years, Ron and his team have pursued our case regarding a mis-sold investment dating back to 2006. We had considered our loss of over £14,000 as "just one of those things" — however due to the highly skilled knowledge and relentless persistence of the team at CSN, yesterday we received a compensation payment of over £15,000. A million thanks Ron.

June Mallinder
Google

I can't thank Ron enough for getting my money back from mis-sold investments after fighting with the bank for 15 years. They kept telling me I had never had an investment with them. Well thank God for Ron who was persistent in my investigation and got me back a whopping £40,000 — this will make such a great difference to my life. Ron, you were fantastic, kept me well informed at every step and never gave up. Excellent company.

Helen Binning
Trustpilot

Ron was really good to deal with. My claim was dating back nearly 18 years — I couldn't have done this without the knowledge, expertise and guidance of Ron. Very pleased with the outcome. Would definitely recommend.

Dreina Bateson
Google