Privacy Policy
At Consumer Savings Network, we understand how important it is to protect your privacy. This policy explains how we collect, use, and protect your personal information when you use our services. We are committed to complying with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
By using our services, you agree to our handling of your personal data as described in this policy.
What information do we collect?
When you use our services, we may collect some personal details such as your name, address, phone number, email, and date of birth. We may also collect information about your claim, including financial details such as payment history, as well as any other information contained in communications we have with you and the business we are making claims against.
How do we collect your information?
We gather information directly from you when you:
- Contact us for help with your claim
- Sign up for our services
- Complete forms on our website
- Communicate with us by email, phone or other means
Our website does not use cookies to collect personal information or track your behaviour. If this changes in the future, we will update this Privacy Policy.
How do we use your information?
We use your information to provide the best service we can. This means helping you with your claims, processing your requests, and keeping you updated. We may also need to verify your identity and ensure everything is secure. In some cases, we may need to share your details with others to meet legal obligations or regulatory requirements. We do not use automated decision-making processes that produce legal or similarly significant effects on individuals.
Why do we use your data?
The main reasons we use your information are to provide the services you have requested, to comply with the law, or because you have given us consent. Please refer to the table below:
| Purpose | Legal basis |
|---|---|
| To provide and manage claims services | Contractual necessity |
| To verify your identity and prevent fraud | Legal obligation / Legitimate interest |
| To communicate with you about your claim | Contractual necessity |
| To comply with legal or regulatory obligations | Legal obligation |
| To send you marketing communications (with your consent) | Consent |
| To analyse service use and improve performance | Legitimate interest |
Sharing your information
We may share your personal data with carefully selected third parties where necessary to provide our services, fulfil contractual obligations, or where you have given your explicit consent. These third parties will include trusted third parties who help us deliver our services; IT service provider SanIT, Customer Relationship Management System provider Fastdox and solicitors Jackson Quail Law. All third parties are required to process your data in accordance with applicable data protection laws and only for the specified purpose. Consumer Savings Network does not transfer your data outside of the UK/EEA.
We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information which may include Equifax Ltd, Experian Ltd and TransUnion. If you would like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN): transunion.co.uk/crain; equifax.co.uk/crain; experian.co.uk/legal/crain.
How long do we keep your information?
We do not keep your data longer than necessary. Once we no longer need it, we will delete or anonymise your personal details. If there are legal or regulatory requirements that mean we need to retain your data, we will keep it for as long as necessary.
If you have previously purchased or enquired about our products or services, we may send you information about similar products or services via email or SMS under the “soft opt-in” exemption, provided you have not opted out. You will always have the opportunity to unsubscribe in every communication we send.
Your rights regarding your data
Under data protection laws, you have rights over your personal data. These rights include:
- Accessing the information we hold about you
- Asking us to correct any inaccurate details
- Requesting the deletion of your data in certain circumstances
- Limiting how we use your data
- Receiving your data in a portable format, should you wish to transfer it to another service
- Objecting to the use of your data for marketing or other legitimate interests
- The right to complain to the Information Commissioner’s Office (ICO) by visiting ico.org.uk/make-a-complaint or by calling 0303 123 1113.
If you want to exercise any of these rights, just get in touch with us.
Keeping your information safe
We take the security of your data seriously. We use appropriate security measures to prevent unauthorised access, loss, or disclosure of your information. Full oversight is provided by our Data Protection Officer, Ron Amoore.
Changes to this policy
From time to time, we may update this policy. Any changes will be posted on this page, along with the date of the update. We encourage you to check back here regularly to stay informed about how we are protecting your data. If there is an important change which affects your data or our rights, we will let you know.
Contact us
If you have any questions or concerns about how we handle your data, please do not hesitate to get in touch with us. You can reach us at:
Consumer Savings Network
3 Slaters Court
Knutsford
Cheshire WA16 6BW
Email: support@consumersavingsnetwork.co.uk
Regulation & authorisation
Consumer Savings Network Limited is authorised and regulated by the Financial Conduct Authority, FRN 833181. Information Commissioner’s Office registration ZA056291.
Fees
When your case is completed we will charge a fee of up to 30% plus VAT of the funds you receive.